Introduction
Security platforms use traces, logs and metrics to gain information about a system. These types of data can be connected to alerting systems in order to warn a user about events that require intervention. These systems can be configured so they will not send false or useless alerts to users and force them to constantly check for anomalies. In this article we will talk about the benefits of alerting, what you should be aware of regarding their configuration and why to avoid alert fatigue. We will also show some examples of Logstail.com’s alerting.
Alerting Systems and Logstail.com
The main characteristic of alerting that makes it really useful is that it can monitor a company’s systems 24/7. This way, it can look for events when the employees can’t. Usually, the systems are monitored using dashboards and visualization, but when something that needs immediate attention occurs, these tools can’t offer much help on their own.
Alerting systems and dashboards and visualization operate better when you use them combined. A user can configure the alerting system to warn them when something that needs human intervention happens. After this, the user can check the dashboards to identify the issue and then plan their next move. The alerting system can also the administrator of limited CPU or RAM usage.
Logstail’s platform, Logstail.com, includes an alerting system which a company can configure as it wishes in order to get only the notifications that it deems important. Some common examples include cases in which a system’s RAM has exceeded 75% (or any other percentage) and cases in which someone accesses a system using an IP address from another country. It is also possible for a user to choose different severity levels for each event they want notifications for, so they can determine the importance of each event. Logstail’s platform can send alerts in various ways, such as e-mails or SMS.
Other events that could trigger alerts include architecture bottlenecks, technology-oriented metrics, business-oriented metrics and service level indicators and objectives.
Alert Fatigue
Alert fatigue refers to the exhaustion a user can experience as a result of a huge number of alerts they may receive. A user getting so many notifications may start ignoring them, which is a very bad idea, because if something serious needs immediate attention and the user ignores it, this issue could escalate. A possible source of these issues is the wrong configuration of the notifications. If someone chooses to be notified for many different events regardless of their severity levels, they will be disturbed constantly, even at unconventional times. Therefore, Logstail.com gives the users the opportunity to configure their notifications the way they want.
Conclusion
To sum up, alerting systems are very important to the creation of an observable platform. Alerts can keep you informed about possible issues and dangers that may occur. They can notify you about them, so you don’t have to always look for them manually. Therefore, it is a significant part of Logstail.com’s log management and SIEM platform.
Logstail provides a complete log management solution which is necessary for every organization and brings this functionality to your hands. Now you can convert your data into actionable insights with just some tweaks and prevent performance and security issues. You can maximize the performance of your infrastructure or be notified of potential problems to take the appropriate actions.
In Logstail we are also offering the full range of services required to effectively mitigate cyber-attacks. Incident response and consulting, penetration testing and red team operations are altogether aiming to help our customers reduce their cyber incidents. Sign-up for a free demo to realize the power of Logstail!
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